Geisinger Health Plan Store Holds Ribbon Cutting

Geisinger Health Plan Store held a ribbon cutting to celebrate its grand reopening at 2266 Wilkes-Barre Township Marketplace.

Open in Wilkes-Barre since 2015, the store, formerly known as Geisinger Community Place, recently underwent renovations and a rebranding to make it easier for residents of Luzerne County to stop in and talk to representatives about healthcare coverage.

“Choosing a healthcare plan doesn’t have to be a challenge. This retail space allows for one-on-one conversations to make the process easier,” said Roger van Baaren, chief sales officer for Geisinger Health Plan. “Our goal is to make sure each person who comes through our doors feels welcome and informed as our team helps them find the right coverage for themselves or their families through a variety of plans to meet their needs and their budget.”

Open Monday through Friday from 8 a.m. to 6 p.m., the store is staffed with licensed insurance advisors and customer service representatives who can help answer questions about Medicare Advantage plans, options for individuals and families, Medical Assistance and CHIP for children up to age 19.

The space also serves as a community resource for events and special occasions, free of charge. It includes a conference room that fits up to 25 guests, plenty of parking, a computer, projector and screen, internet access and space for food and beverages. In the past, the store has been used to showcase the work of local artists and host community events as well as health and wellness fairs.

Geisinger Health Plan Ranked Best Commercial Health Plan

For the third year in a row, Geisinger Health Plan (GHP) ranked best among commercial health plans in Pennsylvania for member satisfaction in the J.D. Power 2022 U.S. Commercial Member Health Plan Study.

In its third consecutive win, GHP earned a 17-point increase year-over-year. The study examines several key factors, including cost, coverage and benefits, customer service, information and communication, and provider choice, all of which Geisinger rated higher in than the previous year.

“Health coverage should be affordable for everyone, especially in times like these,” said Kurt J. Wrobel, GHP president and executive vice president of insurance operations for Geisinger. “It is no easy feat to be named the top insurance plan in Pennsylvania, but this study shows that our members and patients get the quality of care they deserve and expect from the name they trust most with their health. At Geisinger, we always have, and always will, put our patients, members and communities first.”

The 2022 study was conducted among commercial HMO, PPO and POS health plan members drawn from online panels. Results are based on responses across 147 health plans in 22 market-based U.S. regions as identified in the 2022 study. Of the 147 plans evaluated, 139 are eligible for ranking.

As part of one of the country’s most well-established integrated health systems, GHP maintains a provider network of more than 29,000 doctors and 100 hospitals across Pennsylvania. More than half a million members trust GHP for their healthcare coverage.

To learn more about J.D. Power’s rankings, visit http://www.jdpower.com/pr-id/2022061

Geisinger Health Plan announces Geisinger Gold Medicare Advantage plans for 2022

Geisinger Health Plan (GHP) announced its Geisinger Gold Medicare Advantage plans for 2022 with benefits designed to make better health easier for its members and premiums starting as low as $0 per month.

Medicare’s annual enrollment period begins Oct. 15 and ends Dec. 7, 2021. During this time, Medicare beneficiaries can make changes to their current coverage for 2022.

Geisinger Gold plans are available in 44 counties in Pennsylvania and include cost-saving features and wellness programs not available with original Medicare, such as prescription drug coverage, fitness, dental, hearing and vision benefits.

“Geisinger Gold members have access to the extra services and programs that make managing their health easier and more affordable,” said Kurt Wrobel, Geisinger Health Plan president and executive vice president of insurance operations. “Whether it’s by managing high blood pressure and arthritis pain, getting preventive cancer screenings, saving thousands of dollars a year on insulin or getting your prescriptions delivered right to your door, Geisinger Gold helps our members get the most out of their Medicare Advantage plan to live healthier lives.”

GHP members have access to more than 29,000 doctors and 100 hospitals across Pennsylvania, as well as virtual visits with their primary care physician, urgent care, mental health and substance abuse services, with copays starting at $0.

By enrolling in Geisinger’s mail-order pharmacy, members can save up to 50% on prescription copays and have their medications mailed directly to their home. Geisinger Gold members can use this service to order a three-month supply of select insulin for $52.50.

Geisinger Gold Medicare Advantage Prescription Drug plans also include:

  • Vaccines covered at $0
  • Prescription drug copays as low as $0
  • Monthly allowance on over-the-counter healthcare products
  • Global emergency and urgent coverage up to $100,000
  • Up to $650 annual allowance for dental care
  • Additional $500 flexible spending card to supplement dental, vision and hearing coverage

Additionally, only Geisinger Gold members have access to Geisinger 65 Forward, a program designed exclusively for people 65 and older with everything they need under one roof. Geisinger at Home, which brings healthcare directly to people in their own homes, is also only available to eligible Geisinger Gold members.

Supported by a locally based customer care team, GHP was ranked first in member satisfaction among commercial health plans in Pennsylvania for the second year in a row in the J.D. Power 2021 Commercial Health Plan Study.

Geisinger’s trusted Medicare advisors are available to answer questions, compare plans and costs and help navigate the enrollment process virtually, by phone or in person. For more information, visit geisinger.org/enroll or call 855-904-0153, Monday through Friday, 8 a.m. to 8 p.m.

Geisinger Health Plan Ranked Best Commercial Health Plan in Pennsylvania

For the second year in a row, Geisinger Health Plan (GHP) ranked best among commercial health plans in Pennsylvania for member satisfaction in J.D. Power’s 2021 U.S. Commercial Member Health Plan Study.

Now in its 15th year, the annual study measures satisfaction among members of 150 health plans in 22 regions throughout the United States. Results are based on responses from 32,066 commercial health plan members from January through March 2021.

Six key factors are examined through the study, including billing and payment, cost, coverage and benefits, customer service, information and communication, and provider choice. The study also measures several other key aspects of the experience and member engagement.

GHP earned the top score for cost in the study, which measures the reasonableness of premiums, deductible, prescription copay and doctor visit copay.

“Healthcare should be easy and affordable for everyone, especially now,” said Kurt J. Wrobel, GHP president and executive vice president of insurance operations for Geisinger. “Despite unprecedented challenges over the past year, this study tells us that our members and patients continue to get the quality of care they have come to expect from the name they trust most with their health. They will always come first, no matter what.”

As part of an integrated health system, GHP maintains a provider network of more than 48,000 care providers and 130 hospitals across Pennsylvania. More than half a million members — including businesses of all sizes, individuals and families, as well as Medicare, Children’s Health Insurance Program and Medical Assistance beneficiaries — trust GHP for their healthcare coverage.