Vice President, Beneficiary Fulfillment, Prudential Enabling Solutions

Presentation Moderator: Managing Conflict Panel

The ability to resolve conflict in the workplace is an essential ability for leaders in any organization. When there is open and transparent processes for identifying, resolving, and managing conflict, it is proven to improve productivity and job satisfaction of employees. In this session, our panelists will discuss techniques on how to engage in meaningful conversations and manage conflict in the workplace.

Bio:

Nicole Strauser, vice president, beneficiary fulfillment, has over 20 years of experience with Prudential. In her current role, Nicole is responsible for delivering final promises for group insurance, individual life insurance, annuities, and retirement customers. She has been focused on strengthening Prudential’s operational discipline and empowering associates via ideation and customer obsession to transform our customer experience.  

Prior to her current role, Nicole held various roles across Prudential’s retirement organization including the contact center, client services, and all back office operations from money in, money out, to complex record keeping.   

Nicole holds a  bachelor’s degree in business administration from Marywood University. She is a Series 6, 99, and 26 registered principal.  

Nicole currently sits on the board for Leadership Northeast, a local non-profit focused on creating servant leaders in the community.  Nicole also serves as the Prudential executive site lead for the Scranton office and the executive sponsor of the Scranton PRIDE BRG.