Invitation to Participate in Focus Groups – City of Scranton License Process

The City of Scranton would like to invite you to take part in focus groups regarding the license process for specific industries. The focus groups will be conducted over Microsoft Teams and expected to last no longer than one hour.

The focus groups are part of a broader project the city is undertaking regarding the evaluation of permit and licenses processes and policies. At these meetings, we would like to know…

  • Your experiences in applying for and renewing your license
  • Your views on how the process or policies surrounding licenses could be improved

Further background information and a more detailed list of questions will be sent to those confirming attendance before each focus group.

Scheduled Focus Groups:

To take part in any of the focus groups, please email Jessica Redmond at or 570-445-8261.
  • Contractor License process – Thursday, July 14, 8 a.m. & Friday, July 15, 8 a.m.
  • Health License processThursday, July 14, 3:00 p.m. & Friday, July 15, 10:30 a.m.

Please only RSVP to a focus group if it is for a license relevant to your business. The City of Scranton is in the process of arranging focus groups for other license types. Any questions may be directed to

As highlighted in the 2022 Scranton Strategic Economic Development Plan, the City of Scranton is exploring options to streamline the Licensing and Permitting process in the city to make it easier for community members to conduct business in Scranton. Your views from the focus groups will be used to help the City of Scranton evaluate the impact of current requirements and processes around licenses and possible changes that could reduce the administrative burden for local businesses.