Wayne Bank Launches Customer Care Service Center

Lewis J. Critelli, President and Chief Executive Officer of Wayne Bank, is pleased to announce the opening of the Bank’s new Customer Care Service Center.

The purpose of the Customer Care Service Center (“the Center”) is to provide customers with a quick and convenient way to receive immediate assistance on any of the Bank’s products and services.

“We are so pleased to introduce our new Customer Care Service Center,” remarked Mr. Critelli. “Wayne Bank is committed to providing the best possible customer experience throughout our Corporate Office and Community Office network. With the new Center, customers can make one phone call and receive immediate assistance with their banking, whether they have a question about our mobile banking app or want to apply for a home equity loan.”

Currently, customers may reach the Center by phone, however plans for future technological enhancements include email contact as well as a live chat feature.

Executive Vice President and Chief Operating Officer, Robert J. Mancuso commented, “Wayne Bank is constantly on the lookout for new technology-based solutions to add value to our customers. The Customer Care Service Center will make contacting us a more streamlined and efficient process, for both our customers and our back office employees.”

The Center currently has a team of five experienced and knowledgeable bankers ready to answer questions and help customers with any of their financial needs. The team is led by Vice President and Customer Care Service Center Manager, Tanyia Vannatta, who formerly served as manager of Wayne Bank’s Callicoon Community Office.

“The Customer Care Service Center team is excited and ready to assist customers with anything they may need,” explained Mrs. Vannatta. “We have a conscientious and dedicated team here with a combined 23 years of customer service experience, so our customers are in great hands.”

Wayne Bank’s Customer Care Service Center is open Monday through Friday from 8:00 a.m. to 5:00 p.m., and Saturday from 8:00 a.m. through 12:00 noon. The Center can be reached by phone at 1-800-598-5002 or 570-253-1455.

Marion Munley Named 2022 “Lawyer of the Year, Product Liability Litigation – Plaintiffs”

Munley Law is pleased to announce that Marion Munley has been named “Lawyer of the Year, Product Liability Litigation – Plaintiffs,” Northeastern Pennsylvania, by Best Lawyers. Marion has been named to the “Best Lawyers in America” list every year since 2012.

Lawyers on The Best Lawyers in America list are divided by geographic region and practice areas. They are reviewed by their peers on the basis of professional expertise, and undergo an authentication process to make sure they are in current practice and in good standing. Lawyers must have at least ten years of experience practicing law to be considered. Additional recognitions are also awarded to individual lawyers with the highest overall peer-feedback for a specific practice area and geographic region. Only one lawyer is recognized as the “Lawyer of the Year” for each specialty and location.

A leader in the legal community, Marion is an active member of the American Association for Justice (AAJ) and currently serves on the AAJ Board of Governors and on its Executive Committee. She was the first woman to become Chair of the AAJ Trucking Litigation Group in 2018 and is a past chair of the AAJ Women Trial Lawyers Caucus. Marion is the second woman in Pennsylvania to become Board Certified as a Civil Trial Advocate by the National Board of Trial Advocacy. Among her other professional affiliations are the American Board of Trial Advocates,the International Society of Barristers, and the Summit Council, an exclusive group of today’s top civil justice attorneys committed to the highest levels of trial advocacy, to obtaining justice for individuals and families who have been hurt by corporate wrongdoing, and to the protection of the civil justice system.

RailRiders Boyle Honored by Triple-A East

Scranton/Wilkes-Barre RailRiders pitcher Sean Boyle has been honored as Triple-A East’s Pitcher-of-the-Week for August 16 through 22. On August 19, Boyle tossed a no-hitter in game two of a doubleheader against the Worcester Red Sox at Polar Park; a 5-0 RailRiders victory.

Boyle, 24, made his first-ever Triple-A start on August 19 and the seventh of his professional career since being drafted by the New York Yankees in the 25th round out of Dallas Baptist University in 2018. He walked one and hit one batter in the complete-game effort, striking out six and throwing 95 pitches to no-hit the WooSox. The right-hander had never thrown more than 66 pitches in any of his previous 45 pro outings.

Boyle’s no-hitter was the second by the RailRiders this season, joining the performance by Luis Gil, Reggie McClain and Stephen Ridings on July 21 against Rochester, which also netted Gil Pitcher-of-the-Week honors for his effort. Boyle also worked the first four innings of a seven-inning no-hitter for Hudson Valley on July 10.

It was the first seven-inning, complete game no-hitter by a Scranton/Wilkes-Barre pitcher since Robert Ellis on June 6, 2004, against Louisville.

Boyle has pitched at three levels this season, compiling a 6-3 mark with a 2.17 earned run average over 62.1 total innings pitched.

The RailRiders continue a two-city road trip Tuesday, August 24, at Lehigh Valley and return to PNC Field on August 31 to host the Buffalo Bisons. Tickets for the upcoming 14-game homestand, which also welcomes Rochester back to PNC Field, are available online at swbrailriders.com.

Dunmore Winery Announces Finalists for Label Competition

Space Time Mead & Cider Works is sponsoring its 3rd Annual Label Art Competition. Four finalists have been selected from sixteen submissions.

This year’s theme is the “Overview Effect” – a shift in perspective, attributed to astronauts “experiencing firsthand the reality of the Earth in space.  During the past year, many of us had their own shift in perspective and priorities caused by the global pandemic.

“I love the creativity and hard work that went into this year’s entries – from literal interpretations to more abstract.” Says Dan Schreffler.  “Again, it was hard to choose just 4 out of all the entries, and will be even harder to pick just one winner.”

Two prizes will be awards – $250 for the Judges’ Selection and $100 for the People’s Choice Selection.

Online voting is is open now until August 29th. Each vote is $5 with proceeds from the contest going to the Everhart Museum.  

To vote: http://www.spacetimemeadworks.com/labelcompetition.html.

Winners will be announced Thursday September 1 at the winery and via traditional and social media outlets.

Geisinger Introduces Customizable Zero-Interest Payment Plans

Furthering its mission to make better health easier for the communities it serves, Geisinger is introducing a new AI-backed, customizable approach to medical billing where patients have the power to select zero-interest payment plans that that can be paid over a timeline of their choosing.

Partnering with fintech startup PayZen, Geisinger is the first major health system in the United States to implement this AI-backed financing solution to create customized billing solutions that will help patients more easily afford out-of-pocket medical expenses within their personal budgets. With this partnership, patients receiving Geisinger bills for out-of-pocket expenses will be invited to pay the bill in one lump sum, or over many months, on a timeline that works for their personal financial situation. If they elect to pay their balance over time, they can choose from several customized payment plans, all without fees or interest. The payment plans will be made available to all Geisinger patients with out-of-pocket balances over $250 after insurance payments.

“Everything we do at Geisinger is done in an effort to make better health easier for our patients, members and communities. This includes making it simpler to afford and pay medical bills with no-interest plans on friendly, customizable terms,” said Robert Dewar, Chief Revenue Officer at Geisinger. “We understand that everyone’s financial situations are different and it’s our obligation to make sure our patients don’t avoid or put off necessary care for financial reasons.”

This new approach has proven popular. During the initial rollout, 82% of patients enrolled after receiving their customized monthly payment plan, with an average monthly payment of $52. Geisinger and PayZen are enrolling hundreds of patients in the program each month.

“Out of pocket medical bills can put a strain on any patient’s household budget.  PayZen seeks to address that strain with technology that allows us to customize payment plans that meet whatever a patient’s budget requires,” said Itzik Cohen, PayZen CEO and co-founder. “Geisinger is an early adopter of this technology that has the potential to revolutionize health care payments to better meet the needs of patients.”

Scranton Cultural Center Announces “A Brother’s Revival” Concert

The Scranton Cultural Center at the Masonic Temple will present “A Brother’s Revival” on November 12 at 7:30 PM in its Harry & Jeanette Weinberg Theatre.  “A Brother’s Revival” proudly features David Goldflies, who was a member of the Allman Brothers Band from 1978-1982 as well as Mike Kach from Dickey Betts Great Southern.

Former Allman Brothers Band bassist David “Rook” Goldflies has brought the driving energy and joy of the Allman Brothers Band’s music to life with his group, “A Brother’s Revival.” Adding to the band’s deep southern roots is vocalist/keyboardist Mike Kach from Dickey Betts Great Southern.

“A Brother’s Revival” captures the beauty and intensity of the soaring double leads of Duane Allman and Dickey Betts. The drumming of Butch Trucks and Jaimoe, along with the unique timpani performance mid-show, are brought to life by “A Brother’s Revival’s” two drummers who drive the band like a freight train rolling down the Georgia train tracks.

“A Brother’s Revival” is sponsored by The Hilton Scranton & Conference Center, LT Verrastro and Fidelity Bank.

Tickets for “A Brother’s Revival” will be on sale on August 26 at 10:00 AM.  Tickets range from $28.25 – $48.25 (includes fees) and are available for purchase at the Fidelity Bank Box Office at the SCC in person or by calling (570) 344-1111, or via Ticketmaster. For more information or to view a full schedule of events, visit SCCMT.org.

The Dime Bank Announced as 2021 Plan Sponsor of the Year Winner

The Dime Bank is proud to have been announced as the 2021 Plan Sponsor of the Year winner in the Corporate 401(k) <$25MM category. The annual Plan Sponsor of the Year awards program recognizes retirement plan sponsors that show a commitment to their participants’ financial health and retirement success. The 2021 awards had nine categories to allow for the most accurate comparisons across plan types and sizes.

When asked about the success of The Dime Bank’s 401(k) plan, Chief Human Resources Officer Jill George stated, “We have such a good relationship with both our record keeper, Fidelity Investments, and adviser, L.R. Webber. I never hesitate to call on them. We have a great practice to discuss the pros and cons of plan features. We’re a three-legged stool of retirement planning, and this has made the plan the one it is today.”

Retirement plans require an organized, well-documented process to fulfill a fiduciary obligation. The Dime Bank’s 401 (k) plan does so much more than that! The Dime Bank’s plan offers annual education sessions with retirement specialists so participants can see how they can best be ready for retirement. The plan provides auto enrollment with safe harbor matching, auto escalation to encourage increased retirement savings and Target Date Fund investment choices. The Dime Bank pays the administration costs of the plan so employees can save more for retirement. All of the information is easily accessible on employees’ mobile devices.

To read more about why The Dime Bank’s plan is so special and why The Dime Bank was chosen as a winner, go to the Plan Sponsors Award listing.

An Introduction to Diversity, Equity and Inclusion Workshop

The University of Scranton’s new Center for Ethics and Excellence in Public Service will offer its inaugural workshop “An Introduction to Diversity, Equity and Inclusion for NEPA Government Official” on Tuesday, Aug. 31. The workshop, offered free of charge to county and city officials of Northeastern Pennsylvania via Zoom, will run from 3 p.m. to 4:30 p.m. and will be facilitated by DNG Consulting, an independent diversity, inclusion and equity consulting group (see attached flyer for facilitator bios). PNC is the exclusive sponsor of the event.

“Promoting and maintaining diversity, equity and inclusion is imperative in ensuring ethical and effective governance for all. We are glad to provide a workshop on these timely issues and we look forward to having the Center offer programs on a range of topics that can aid public officials and their staff in their important work,” said JoyAnna Hopper, Ph.D., assistant professor of political science and co-director of the Center for Ethics and Excellence in Public Service.

The interactive workshop will address why attentiveness to diversity, equity and inclusion is important for effective governance and articulate how implicit bias and systemic racism are defined and identified. The workshop will also cover best practices in how government bodies and officials can take matters of racism and bias into consideration in evaluating institutions and policy effectiveness.

Three experienced consultants with DNG will facilitate in the workshop. Principal at DNG Consulting, Danielle N. Gadson, Ph.D., is an assistant professor of public administration at Villanova University and chairs their Public Administration Department Diversity, Equity, and Inclusion Committee. As a professor and a trained Intergroup Dialogue facilitator focusing on race, Dr. Gadson teaches courses in public administration theory, data analysis, health services planning, and intergroup relations.

Senior consultant at DNG, Stephen A. Sheridan, Jr. works as the director for accountability, accreditation and assessment services at Villanova University, providing leadership and expertise in the design, implementation, and analysis of assessment activities related to student development and learning outcomes. He is a trained Intergroup Dialogue facilitator with experience facilitating on the topics of disability, race and socioeconomic status.

Senior consultant at DNG, Terri Boyer, Ed.D., is the founding director of the Anne Welsh McNulty Institute for Women’s Leadership and an associate professor of education and counseling at Villanova University. Dr. Boyer has published widely on educational and workforce equity, institutional reform for equity, women’s education and leadership, the effectiveness of equity programs, and assessment and teacher training.

The workshop is convened by the University’s Center for Excellence in Ethics and Public Service with its Office of Community and Government Relations in collaboration with DNG Consulting. Registration is required to participate in the event and can be completed online or by e-mailing ceeps@scranton.edu.

Mount Airy Casino Resort Receives AAA’s Four Diamond Rating

AAA North Penn was honored to once again present Mount Airy Casino Resort with this prestigious rating, maintained consecutively since 2010.  

AAA’s 62 million members book more than 31% of all paid room nights in North America, and they rely on the assurance that every Diamond-designated property has met the AAA standards for guest quality, cleanliness and condition.

For more than 80 years, the AAA team of professional inspectors have conducted unannounced, independent, in-person property inspections across 26,000 hotel properties in North America.  Hotels at this level are committed to providing every guest with a high degree of hospitality, with attentive service in upscale surroundings, according to AAA. They typically offer an extensive array of amenities and guest services.

Mount Airy is part of a select group of establishments within North America. Currently, just 1,676 hotels hold the AAA Four Diamond Rating.

Book your room at Mount Airy Casino Resort and enjoy all that our Pocono Boutique hotel has to offer. With a full-service spa, close proximity to nature, 18-hole golf course, a variety of dining options and seasonal entertainment, your stay at Mount Airy Casino Resort will be extraordinAIRY.