Pennsylvania American Water Launches Water Service Line Material Inventory Project

Pennsylvania American Water wants to get rid of lead water lines – but to do so, will need your help. Today, the company announced it has reached the customer information-gathering phase of its statewide service line material inventory project and is asking customers to “pipe up” and tell the company what their water service lines are made of. Using this data, the company will publish a public-facing online map of service line material types and locations by October 2024, with the goal of ultimately removing identified lead and certain galvanized water lines from service.

This month, customers whose service line material is unknown to Pennsylvania American Water will be sent a postcard in the mail with information on how to participate in this important identification effort. Customers can respond on the website featured on the postcard or by calling the number provided, which goes directly to the company’s project management firm, Greeley and Hansen. As part of this survey, customers will be asked to answer a few questions about their water service line and upload a photo of their service line material, if possible.

“Determining what material every customer’s service line is made of – including the lines owned by them and not just by us – is a massive undertaking, and we’re asking our customers to take this request seriously and please respond so we can take action accordingly,” said Pennsylvania American Water President Justin Ladner. “Although our company is in compliance with lead action levels in water due to our effective treatment controls, we believe that identifying and ultimately removing lead lines from service is the right thing to do for the health, safety and peace of mind of our customers.”

What is a water service line?

A water service line is a pipe that connects a customer’s house or building to the water main in the street. Typically, the service line is less than 2 inches in diameter and is made of various material. The most common material in use is copper; however other materials have been used including galvanized steel, iron, plastic, and lead. Pennsylvania American Water owns a portion of the service line, typically from the main to the curb stop, found near the street curb or sidewalk. The property owner owns the rest of the service line, from the curb stop all the way into the house or building.

How is the service line material data being gathered?

The company’s service line inventory project contractor, Greeley and Hansen, will be available by phone to answer questions about the inventory and identification process and can help customers schedule an in-home inspection to verify their service line material type, if needed. In addition to customer surveys, the project includes reviewing existing records, predictive modeling, and conducting field investigations, which can include in-home inspections and digging test pits to look at service lines.

All contractors representing Pennsylvania American Water in the field will be wearing logoed, high-visibility vests and carrying official photo ID badges. The company urges customers to participate in this important information-gathering project, while also being vigilant to check for proper identification before allowing anyone self-identifying as a utility representative into their home.

Why is the company undertaking this project?

The project is driven by EPA regulations that require water utilities to identify and publicly map lead service lines, which, for many utilities, will be the first step toward a proactive lead service line replacement program. Pennsylvania American Water already has a robust lead service line replacement program and has replaced more than 250 lead service lines to date. The company plans to invest approximately $15 million in 2023 to replace lead service lines, and the program will continue into future years. 

The company requested approval from the PA Public Utility Commission for a customer-side lead service line replacement program, citing that systematically replacing customer-owned lead service lines is a reasonable, cost-effective way to help avoid customer health and safety concerns associated with lead service lines.

How can I “pipe up” and provide my service line material?

If you receive a postcard in the mail, scan the QR code or visit the website Customers can also provide the information by phone at 877-201-7926.

About Pennsylvania American Water

Pennsylvania American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and wastewater services to approximately 2.4 million people.

About American Water

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs approximately 6,400 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to an estimated 14 million people in 24 states. American Water provides safe, clean, affordable and reliable water services to our customers to help keep their lives flowing. For more information, visit and Follow American Water on Twitter, Facebook and LinkedIn.

Media Contact:                                 

Susan Turcmanovich

External Affairs Manager


Geisinger Launches Nursing Scholars Program for Employees

Nurses make up the largest segment of the healthcare workforce and play critical roles in caring for patients. Now, Geisinger employees interested in a nursing career will have an easier path. By launching a new career development program, Geisinger will provide financial, educational and wellness support to its employees pursuing a career in nursing. The Geisinger’s Nursing Scholars Program eases the financial burden of nursing school and is open to any employee who’s worked with Geisinger for a year or more and isn’t already a registered nurse (RN) or provider.

The program awards $40,000 in financial support with a 5-year work commitment as an inpatient nurse. The goal is to support 175 scholars per year by offering rolling admissions to the program. While supporting employee career and professional goals, the program will also mitigate a shortage of nurses across the organization and beyond. According to the U.S. Bureau of Labor Statistics, the nation needs 1.1 million new RNs by 2022 to avoid a nursing shortage.

“There is a recruitment gap of approximately 300 registered nurses per year across the Geisinger system,” said Janet Tomcavage, chief nursing executive at Geisinger. “According to the Bureau of Labor Statistics’ Employment Projections, registered nursing is listed among the top occupations in terms of job growth through 2029. The RN workforce is expected to grow from 3 million in 2019 to 3.3 million in 2029, an increase of 7%. Community members across our footprint can join the Geisinger workforce and take advantage of this wonderful career advancement opportunity.”

The program serves as an entry point into the healthcare profession for high school students and for anyone considering a career in nursing. Community members who are not Geisinger employees can apply for available positions within Geisinger and qualify for the program after only one year of employment.

“We are aware that many of our employees are keen to pursue a nursing career but need additional support from us in achieving their dreams. This comprehensive nursing scholars’ program is designed to provide financial, educational and well-being support for Geisinger employees who would like to become registered nurses,” added Tomcavage.

Geisinger will support the employee scholars in preparation to go back to school to set them up for success. Guidance in choosing a school and type of degree is available via an internal website and personal counseling. Those who wish to attend prep classes may do so through internally offered classes designed by Geisinger experts. Basic math, navigating online classes and work-life balance are some of the courses offered. While employees are in school, support via study groups, mentoring from Geisinger nurses and professional development opportunities will be available at Geisinger.

“Studying while working is a huge undertaking and we understand that employees will need more than just financial support. We want to be able to support our employees’ well-being and provide them with help that they might need when preparing to go back to school. Geisinger’s Nursing Scholars Program is designed to motivate and support employees in achieving their best at work and at school,” said Rebecca Stoudt, associate dean of nursing student education at Geisinger.

Geisinger partners with various nursing schools across its footprint, and has created easy access to healthcare for many Pennsylvania communities. The Geisinger Career Center, a recruitment and career services hub, offers community members and Geisinger employees the chance to make a difference through available job opportunities in the health system.

Beyond the physical career center, located at 529 Mill St. in Danville, anyone interested can make virtual or phone consultations to learn about Geisinger careers. Candidates can speak with a Geisinger representative about open positions, and current Geisinger employees can learn more about professional development resources and events.

Open positions at Geisinger are also listed at To find out more about the career center or to make an appointment, call 877-564-6447 or email