Wayne Bank Launches Customer Care Service Center Lewis J. Critelli, President and Chief Executive Officer of Wayne Bank, is pleased to announce the opening of the Bank’s new Customer Care Service Center. The purpose of the Customer Care Service Center (“the Center”) is to provide customers with a quick and convenient way to receive immediate assistance on any of the Bank’s products and services. “We are so pleased to introduce our new Customer Care Service Center,” remarked Mr. Critelli. “Wayne Bank is committed to providing the best possible customer experience throughout our Corporate Office and Community Office network. With the new Center, customers can make one phone call and receive immediate assistance with their banking, whether they have a question about our mobile banking app or want to apply for a home equity loan.” Currently, customers may reach the Center by phone, however plans for future technological enhancements include email contact as well as a live chat feature. Executive Vice President and Chief Operating Officer, Robert J. Mancuso commented, “Wayne Bank is constantly on the lookout for new technology-based solutions to add value to our customers. The Customer Care Service Center will make contacting us a more streamlined and efficient process, for both our customers and our back office employees.” The Center currently has a team of five experienced and knowledgeable bankers ready to answer questions and help customers with any of their financial needs. The team is led by Vice President and Customer Care Service Center Manager, Tanyia Vannatta, who formerly served as manager of Wayne Bank’s Callicoon Community Office. “The Customer Care Service Center team is excited and ready to assist customers with anything they may need,” explained Mrs. Vannatta. “We have a conscientious and dedicated team here with a combined 23 years of customer service experience, so our customers are in great hands.” Wayne Bank’s Customer Care Service Center is open Monday through Friday from 8:00 a.m. to 5:00 p.m., and Saturday from 8:00 a.m. through 12:00 noon. The Center can be reached by phone at 1-800-598-5002 or 570-253-1455.
Wayne Bank Hires Dunda as Senior Vice President Lewis J Critelli, President and Chief Executive Officer of Wayne Bank, is pleased to announce that Paul Dunda has joined the Bank as Senior Vice President and Senior Operations Officer. Mr. Dunda will be working out of the Bank’s Corporate Office in Honesdale in operations and technology management. Mr. Critelli noted, “I am so pleased to welcome Paul to our operations leadership team. He has thirty years of community banking experience and his expertise in operations, technology, strategic planning, and project management will be an asset as our organization continues to grow.” Mr. Dunda holds a B.S. in Accounting with a minor in History from the University of Scranton. He is the GCU District 5 Lodge President and is involved in fundraising for local youth sports. Mr. Dunda resides in Dunmore and enjoys golfing, the outdoors, and spending time with his girlfriend, Christina, and son, Blake. Wayne Bank is a subsidiary of Norwood Financial Corp., Member FDIC, and is located in Honesdale, Pennsylvania. The Bank has 30 Community Offices serving Wayne, Pike, Monroe, Lackawanna, and Luzerne Counties in Pennsylvania, along with Delaware, Sullivan, Otsego, Ontario, and Yates Counties in New York State, including those offices operating under the Bank of Cooperstown and Bank of the Finger Lakes brands. The stock trades on the NASDAQ Global Market under the symbol— NWFL.
Wayne Bank Promotes Vincent G. O’Bell Lewis J. Critelli, President and Chief Executive Officer of Wayne Bank, is pleased to announce the promotion of Vincent G. O’Bell to Senior Vice President and Chief Lending Officer. “I am delighted to announce this promotion,” remarked Mr. Critelli. “Vinny’s strong leadership has contributed to the growth and profitability of the Bank’s commercial lending portfolio. His extensive experience and commitment to the communities we serve make him well-suited to this position, and firmly positions Wayne Bank for the continued expansion of our business lending efforts.” Mr. O’Bell joined the Bank in 2016 and has served as Senior Vice President and Commercial Lending Officer for the Lackawanna County market since that time, as well as a Team Leader within the Commercial Lending division. He holds an Associate’s Degree in Banking from Lackawanna Junior College and a Graduate Degree in Banking and Finance from the Stonier School of Banking. In 2019, Mr. O’Bell was recognized by the Pennsylvania Bankers Association for his 40 years of service, having held various senior roles in the banking industry for four decades. Mr. O’Bell is very involved with his community and serves as the Scranton Lackawanna Health and Welfare Board Chairman; a Rotary Club of Scranton Paul Harris Fellow, Board Member, and Treasurer; a Carbondale Chamber of Commerce Board Member and Treasurer; a NEPA Alliance Board Member; a Eucharistic minister and finance council for the Sacred Heart of Jesus Parish; and a Finance and Investment Committee Member for the Congregation of the Sisters, Servants of the Immaculate Heart of Mary. He resides in Jessup, with his wife, MaryLynn.
Wayne Bank Promotes Kristen E. Lancia to Assistant Vice President Lewis J. Critelli, President and Chief Executive Officer of Wayne Bank is pleased to announce the promotion of Kristen E. Lancia to Assistant Vice President. Mr. Critelli noted, “I am so pleased to announce this promotion. Kristen is committed to finding creative marketing solutions to align with the Bank’s strategic objectives, while working to expand our digital reach. She does a great job overseeing the marketing department and is well-deserving of this recognition.” Kristen began her career with Wayne Bank in 2012 and currently serves as the Bank’s Marketing Officer. She earned a B.S. in Design & Merchandising with a Writing Concentration from Drexel University and is currently working towards her Certified Financial Marketing Professional designation. Kristen resides in Scranton with her husband, Ralph, and enjoys cooking, gardening, and practicing yoga. Wayne Bank is a subsidiary of Norwood Financial Corp., Member FDIC, and is located in Honesdale, Pennsylvania. The Bank has 30 Community Offices serving Wayne, Pike, Monroe, Lackawanna, and Luzerne Counties in Pennsylvania, along with Delaware, Sullivan, Otsego, Ontario, and Yates Counties in New York State, including those offices operating under the Bank of Cooperstown and Bank of the Finger Lakes brands. The stock trades on the NASDAQ Global Market under the symbol— NWFL.
