Scranton Counseling Center Executive Announces Retirement Plans

Members News

For over two decades as President and CEO, Edward F. Heffron, Ed.D. has overseen the operations of the Scranton Counseling Center, the largest, fully integrated, comprehensive behavioral healthcare center in northeastern Pennsylvania. Dr. Heffron has announced his retirement from Scranton Counseling Center effective March 31st this year.

In addition to managing Scranton Counseling Center since 1999, Dr. Heffron has also managed a specialized 54-bed personal care home and a large, freestanding outpatient psychiatric private practice, both under the umbrella of the Counseling Center. Those responsibilities encompass a workforce of over 250 employees and generate almost $18 million in annual revenue.

The Center is completing a $15 million state-of-the-art adaptive reuse and renovation of a historically significant 3-building complex in South Scranton that will become the new Scranton Counseling Center campus for behavioral health services in late March. The new headquarters will allow all the Center’s programs and services to be fully integrated into the new facility with sufficient space for future growth. The campus will provide easy access on a bus route, on-site parking for employees, consumers and their families, off-street passenger drop-off and pickup, and a new facility thoughtfully and specifically designed to best meet the needs of both consumers and staff.

“The new headquarters for Scranton Counseling Center has been a 5-year project of love,” Dr. Heffron explained. “Once we get the new campus open and start providing services, we will combine behavioral health, physical health and a pharmacy at one convenient location for our clients. Our staff will have the latest and most modern workplace, and our consumers will benefit from the bright, modern layout and uplifting environment.”

Dr. Heffron added, “This headquarters project has been an additional focus of our board and management team for quite some time. Completing it is the capstone event of my career.”

In addition to those significant achievements during Dr. Heffron’s 21-year leadership of Scranton Counseling Center, he has also

  • Formed The Assertive Community Treatment Team operational 24/7 serving individuals with serious and persistent metal illness who are high users of mental health services
  • Established a licensed Substance Use Disorder Program serving adolescents and adults
  • Launched an Intercept Model/Early Diversion Program to divert non-serious criminal offenders with mental health and/or substance use disorder issues to treatment, rather than incarceration
  • Established state certified, Peer and Recovery Specialist Services to engage individuals in recovery from mental illness in the community, and assist consumers experiencing substance use disorder issues 24/7 through the Geisinger CMC ER
  • Expanded 24-hour crisis emergency services to Susquehanna County and northern Lackawanna County
  • Initiated innovative school-based and community behavioral health services to 21 school buildings in five school districts
  • Became the first regional behavioral health provider to integrate physical health with behavioral health services
  • Implemented the only Decision Support Center in Lackawanna County to enable individuals to attain a greater role in their treatment and medication regime in collaboration with their therapist and medication prescriber

An Executive Search Committee will commence a review of internal candidates and external applicants for the President/CEO position. During the transition, Sal Santoli, MS, a long-term manager with over four decades of service with the Center, will oversee the SCC’s operations as Interim CEO as of April 1st. He will coordinate the efforts of the current Center management team of Wendy Reed, LCSW, COO, and Jeff Novak, MBA, the CFO.

Scranton Counseling Center is a community based, private nonprofit behavioral health provider serving children, adolescents, adults and families with mental health and substance use disorder issues in Lackawanna, Susquehanna and surrounding counties.

The Center is northeast Pennsylvania’s largest integrated provider with over seven decades of quality accessible services for those in need.