Allied Services Receives Patient Satisfaction Award for Second Consecutive Year

Members News

Allied Services has been recognized as a Superior Performer for achieving an overall family satisfaction score that ranked in the top 20% of all eligible SHP clients. 

The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high-quality service to their patients and hospice providers that consistently provide high-quality service to families and caregivers of patients receiving hospice care. 

The 2022 award recipients were determined by reviewing and ranking the overall HHCAHPS survey satisfaction score for more than 2,500 home health providers and the overall CAHPS Hospice survey satisfaction score for more than 1,000 hospice providers.  

Assistant Vice President of Hospice and Palliative Care at Allied Services, Laura Marion, said, “These awards are so meaningful to our team because they are the result of feedback from our patients, caregivers, and families. To know that they see and value the quality and compassion of the care we deliver is the greatest reward.” 

Allied Services Hospice has served the community since 2015, providing care to more than 4,200 individuals and families in that time. Today, Allied Services’ hospice professionals provide compassionate end-of-life care in homes around Northeastern and Central Pennsylvania, and at their Hospice Centers in Scranton and Wilkes-Barre. 

The Allied Services Hospice staff is very proud to achieve this honor for the second time. They were previously recognized as a ‘Premier Performer’ in 2021. 

With the largest HHCAHPS benchmark and CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize home health organizations that have made patient satisfaction a priority and hospice organizations that have made family and caregiver satisfaction a priority. 

Read more about the SHPBest awards program, including methodology and recipient lists at