NBT Bank Announces Efforts to Aid COVID-19 Financial Hardships March 21, 2020 NBT Bank has announced steps to support businesses and individuals facing financial hardship due to the COVID-19 (coronavirus) pandemic. Effective immediately, the following assistance may be available to NBT Bank customers by contacting NBT’s dedicated COVID-19 Customer Relief Line at 1-888-235-2881. Retail Banking, Personal Loans and Mortgages—NBT has temporarily increased daily limits for ATM withdrawals and mobile deposits; is temporarily waiving late fees; is temporarily waiving penalties for early CD withdrawals up to $20,000; and is offering certain payment deferrals on consumer loans. Small Business Customers—NBT has temporarily increased daily limits on mobile deposits; is temporarily waiving late fees; is temporarily waiving penalties for early CD withdrawals up to $20,000; and has developed programs to provide relief through working capital lines of credit and payment deferrals. In addition, NBT’s commercial banking relationship managers are ready and able to assist their customers under pressure due to the COVID-19 outbreak with working capital lines of credit and certain payment deferrals. “While these are challenging times for all of us, I want to assure our customers and communities that we at NBT stand with you and your families,” said President and CEO John H. Watt, Jr. “Your health, safety and financial security are our highest priority.” For more information, visit www.nbtbank.com/coronavirus.