Appel Technology Solutions: COVID-19 Assistance March 24, 2020 As a local small business, Appel Technology Solutions, LLC understands that this is a very difficult and confusing time for many of you. We have published this page to provide support to those of you working from home (telecommuting). We can provide remote technical assistance, to both current clients or otherwise, for a wide range of issues you may experience by working from home. We are also able to conduct most meetings virtually; if you are looking for consulting or advice we can help you discuss options. We will work hard to resolve any issues remotely; phone and email support is available as well. We hope you can use these options to make the transition to working from home a little bit easier and minimize your stress and frustration. Above all, we are committed to the health and well-being of our staff, clients, and their families. We are monitoring the situation on a daily basis and will continue to keep you updated should any other changes occur. We wish you all the very best as we all go through this situation together. Useful Links DHS CISA Coronavirus IT Risk Management and Telework Guidance CDC Coronavirus Informational Site Pennsylvania Department of Health Coronavirus Informational Site ATS Contact Options Phone (Local); (570)-851-0925 Email: firstname.lastname@example.org ATS On-Demand Remote Support Options (please contact us via phone/email or book a time yourself on our Facebook page before using the links provided) On-Demand PC (Windows) Support: Windows download On-Demand Mac (Apple) Support: Mac download On-Demand iOS (Apple Mobile) Support: iOS download (watch setup tutorial) These services provided using SplashTop SOS. After downloading, follow these steps: Launch the downloaded program. It may be in your Downloads folder. Give the 9-digit number to your IT admin. When you want to end the support session, be sure to quit the program. This ensures your computer cannot be remotely accessed any more until you download and run the program again. To current Managed Service Clients: All of the above options apply to you as well, and additionally your can use the resources available on the ATS Customer Portal as well using the client login.