Coronavirus and Your Drinking Water

Chamber News

At Pennsylvania American Water, the health and safety of our customers, communities and employees is our top priority. We provide an essential service that it is critically important, and much like many other companies in the U.S. and across the globe, Pennsylvania American Water has established coronavirus preparedness plans.

It is important for you to know that Pennsylvania American Water’s drinking water treatment barriers provide protection that includes filtration and disinfection of our surface water supplies (e.g., those from lakes, reservoirs, or rivers) and disinfection of our groundwater sources (e.g., underground wells).  These treatments are effective in removing and/or inactivating viruses. Our water meets all current federal and state drinking water requirements.

For additional information about the coronavirus and drinking water and wastewater please visit:

In an effort to keep our customers safe during the coronavirus pandemic, Pennsylvania American Water will be placing a moratorium and discontinuing service shut offs at this time. We will continue to evaluate this moratorium as more information becomes available. Additionally, Pennsylvania American Water will begin the restoration of service to previously shut-off customers. The restoration may take some time, but we will work as quickly and safely as possible. If your service has been turned off prior to March 12, 2020, we will restart your service.

Pennsylvania American Water has been focused on two high priorities as the spread of the coronavirus has evolved – the health and safety of our employees and the health and safety of our customers. As such, Pennsylvania American Water will also be suspending all non-essential field appointments and will limit the amount and nature of contact with customers during all emergency field appointments.

For additional information about the coronavirus, please visit:

As always, thank you for your trust in American Water as we continue to provide you with safe, clean, reliable water and wastewater services.